Online Flower Delivery Terms: Rotherhithe Florist Purchase Agreement

Florist Rotherhithe E-Commerce Terms & Conditions for Flower Orders

Terms & Conditions for Online Flower Delivery Rotherhithe

These Terms & Conditions govern all online orders placed with Florist Rotherhithe for the purchase and delivery of flowers and related products. They are designed to ensure a smooth and transparent process for our valued customers across Rotherhithe and the surrounding areas. By using our website and placing an order, you accept these terms; we encourage you to read them carefully before submitting your order.

1. Definitions

"We", "us", and "our" refer to Florist Rotherhithe.
"You" and "your" mean the customer or website user.
"Product(s)" refers to flowers, arrangements, plants, and any additional gift items offered on our website.
"Website" means our official e-commerce platform used to display our product range and accept customer orders.

2. Scope & Application

These Terms & Conditions apply to all orders placed via our website for flower delivery in Rotherhithe and the adjacent areas. By proceeding to complete your order, you indicate agreement with the terms herein, which form a binding contract between you and Florist Rotherhithe.

3. Order Process

3.1 Product Selection: Browse our available flowers, bouquets, and gifts through our online catalogue. Product images and descriptions are provided for your reference. As flowers are natural products, minor variations in colour, size, or variety may occur.

3.2 Placing an Order: Select your desired products, specifying any personalisation options or delivery preferences. Add items to your online basket and proceed to checkout, following the prompts to enter delivery details and payment information.

3.3 Order Confirmation: Upon successful submission, you will receive an order confirmation on the website and, where possible, a confirmation notification. This confirmation acknowledges receipt of your order, but does not constitute acceptance. Acceptance occurs once your order is prepared for despatch.

3.4 Delivery Dates: During checkout, you may select your preferred delivery date. While we aim for timely delivery, availability or unforeseen circumstances may occasionally require an alternative date. We will notify you if your selected slot is unavailable.

3.5 Delivery Areas: Our service covers Rotherhithe and surrounding locations; delivery outside these areas may not be supported. Please check eligible postcodes prior to ordering.

4. Payments & Pricing

4.1 Accepted Methods: Payment must be made in full when placing your order. We accept major debit and credit cards via our secure online payment system. Alternative payment options may occasionally be available as specified at checkout.

4.2 Pricing: All prices listed on the website include VAT, where applicable, and are quoted in GBP (£). Delivery charges are stated separately and clearly at checkout prior to payment.

4.3 Price Changes: Prices may change without prior notice. Orders confirmed prior to any pricing amendments will be honoured at the original agreed rate.

4.4 Payment Security: Our payment gateway employs SSL encryption to ensure that your financial details remain protected.

5. Order Amendments & Cancellations

5.1 Your Cancellation Rights: If you wish to cancel or amend your order, please contact us as soon as possible. Orders can only be cancelled or changed before preparation begins. Due to the perishable nature of our products, cancellation may not always be possible once your order is in progress.

5.2 Refund Policy: If your request for cancellation is successful and within the permissible window, we will process your refund using the original method of payment within a reasonable timeframe.

5.3 Amendments: Changes such as recipient address, delivery date, or message card content can be accommodated if requested prior to order preparation. Amendments after despatch may not be possible.

5.4 Our Right to Cancel: We reserve the right to decline or cancel orders for reasons including but not limited to product or delivery unavailability, suspicion of fraud, or errors in pricing. If your order is cancelled, any payment received will be refunded in full.

6. Delivery Terms

6.1 Delivery Times: We strive for punctual delivery according to your selected date. However, delivery times are estimates and cannot be guaranteed. Adverse weather, traffic disruptions, or other factors outside our control may occasionally cause delays.

6.2 Recipient Details: It is your responsibility to ensure all delivery information is correct. Florist Rotherhithe is not liable for failed deliveries resulting from inaccurate or incomplete addresses, unavailable recipients, or unresponsive contact details.

6.3 Failed Deliveries: In the event that delivery cannot be completed, we will attempt to contact you or the recipient to arrange an alternative. Where appropriate, goods may be left with a neighbour, at a reception, or in a safe place as per your instructions. Additional delivery charges may apply for re-delivery attempts.

6.4 Non-Delivery: Please inform us promptly if your order does not arrive as expected so we can investigate and resolve the issue accordingly.

7. Quality & Substitution

7.1 Product Quality: We take great care in preparing your floral arrangements, using only fresh, high-quality materials. We recommend following our flower care advice to maximise longevity and enjoyment.

7.2 Substitution Policy: On rare occasions, specific flowers or products may be unavailable due to seasonal variations or supply interruptions. In such cases, we reserve the right to substitute with an item of equal or greater value and similar style. We endeavour to retain the overall character and design of your chosen arrangement.

7.3 Damaged or Faulty Goods: In the unlikely event that your flowers arrive damaged or of unacceptable quality, please inform us within 24 hours of delivery along with photographic evidence. We will assess the situation and offer a replacement, refund, or other appropriate resolution in accordance with your statutory rights.

8. Personal Messages & Data Privacy

8.1 Message Cards: You may add a personalised message to your order. Please ensure that your submission is free of offensive, illegal, or defamatory content; we reserve the right to refuse inappropriate messages.

8.2 Data Use: We collect and process your personal data solely for the purpose of fulfilling your order and as described in our Privacy Policy. Your information is never shared with third parties except as required for order processing and delivery.

9. Liability

9.1 Consumer Rights: Nothing in these Terms & Conditions limits or excludes your statutory rights as a consumer under UK law.

9.2 Our Responsibility: We will not be liable for any failure to perform, or delay in performance, of any obligation under these terms caused by events beyond our reasonable control (Force Majeure), including but not limited to adverse weather, unexpected supply shortages, or transportation disruptions.

9.3 Exclusions: To the maximum extent permitted by law, we exclude liability for indirect or consequential loss, including loss of profit, loss of goodwill, or any loss due to missed special occasions, arising from your use of our service.

9.4 Limitation: Our liability for any order is limited to the total value of the order in question.

10. Customer Obligations & Conduct

10.1 Eligibility: By placing an order, you confirm that you are legally capable of entering into a binding contract, and at least 18 years of age.

10.2 Accurate Information: You agree to provide accurate, complete, and current details at all times, particularly with respect to recipient names, addresses, and contact numbers.

10.3 Prohibited Use: Our website and services may not be used for unlawful purposes or to order products for resale or commercial distribution without our consent.

11. Intellectual Property

All website content, including text, images, product designs, and branding, remains the intellectual property of Florist Rotherhithe. No material may be reproduced, published, or distributed without our written permission.

12. Changes to Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms each time you place an order to ensure you are aware of any updates.

13. Governing Law & Jurisdiction

These Terms & Conditions and any contractual or non-contractual disputes arising out of or in connection with your order are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Applicability

These Terms & Conditions are applicable to all customers ordering flower delivery online from Florist Rotherhithe in Rotherhithe and the surrounding areas. Please refer to our delivery area policy for details or contact us for further clarification.

15. Contact & Customer Support

If you have questions regarding these terms, your order, or require support, please visit our website for assistance or information on how to reach our customer care team. We are committed to providing prompt and efficient service to ensure your satisfaction with flower delivery Rotherhithe.

Thank you for choosing Florist Rotherhithe for your online flower delivery needs. We appreciate your business and look forward to serving you for every occasion.