Returning Flowers & Resolving Issues at Florist Rotherhithe
Our Fresh Flowers Guarantee in Rotherhithe
At Florist Rotherhithe, we pride ourselves on providing only the freshest flowers to our valued customers across Rotherhithe and surrounding areas. Every bouquet is hand-selected and delivered with care to ensure premium quality and lasting beauty. As a trusted local florist serving nearby homes and businesses, your satisfaction is our top priority.
Damaged or Faulty Flowers on Arrival
We take every precaution to ensure your flowers arrive in immaculate condition. However, if your flowers are damaged or wilting upon arrival, please contact us as soon as possible—ideally on the same day of delivery, but no later than within 24 hours. Photograph the condition of the flowers as evidence to help us fully understand the issue. Your fresh flower experience matters to us, and we’ll respond quickly to rectify the situation.
Freshness Window and Flower Lifespan
Florist Rotherhithe guarantees the freshness of all bouquets and floral arrangements for a minimum of five days from the date of delivery, provided they are cared for according to our care instructions (such as keeping in clean water and a cool place, away from direct sunlight or heat). Some softer, seasonal flowers or specialty stems may naturally have a shorter vase life; our team will highlight any such care notes where appropriate. If, within the guaranteed freshness window, your flowers fail to meet your quality expectations, please get in touch so we can put things right.
Refund and Replacement Options
Depending on the nature of your issue, you may request either a full or partial refund, or a replacement bouquet. Once we have reviewed your case and supporting images, you'll be given the option that best fits the situation. If a replacement is chosen, we’ll arrange prompt delivery at the earliest convenience, subject to product availability. Refunds for eligible claims will be processed using your original payment method and may take a few business days to appear, depending on your bank or payment provider.
Our Simple Complaints Process
Should you wish to make a complaint about any part of your experience with Florist Rotherhithe, rest assured your feedback will be handled respectfully and openly. Simply contact our shop with details of your complaint—including any supporting information—and we will acknowledge receipt as soon as possible. Every complaint is investigated thoroughly, and we aim to resolve any issues to your satisfaction within five working days. We’re committed to transparency and believe in building lasting relationships with our local Rotherhithe customers.
Why Choose Florist Rotherhithe?
Florist Rotherhithe is a family-run, community-focused florist dedicated to exceeding your expectations with every order. We understand that fresh flowers mark important moments and bring joy into your home or business. Our returns, refunds, and complaints policies reflect our promise to deliver consistently high standards and the best in local flower service. Thank you for choosing your trusted Rotherhithe florist.
Contact Us
If you have any questions about our fresh flower guarantee, returns, refunds, or the complaints process, please get in touch with our friendly team. We’re here to help you enjoy beautiful flowers with peace of mind—every order, every time.
